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RECYCLIX FAQ
Why is my account blocked?
Our system regularly performs security checks and deactivates accounts that shows signs of being auto-generated, multiple accounts under the same IP, third-party funded accounts, and accounts with missing/incomplete or false data. Your account may have fallen under one of these categories and is therefore blocked. If you did not commit any of the abovementioned infringements, or can provide a detailed explanation on why your account was flagged, please email us again and our tech department can review your account.
I did not do anything wrong, please reactivate my account
If the user appeals and denies having multiple accounts or gives a reason why his account may be flagged (same household IP, etc) then reply with: Thank you for providing these details. I will submit this issue to our technical department who will review your account. And then include his email address in your daily report.
I made a mistake in my birth date, can you change it for me?
The birth date field cannot be changed directly by the users for reasons of security and proper identification. Please send us an official ID bearing your correct date of birth, and we will forward your request to our membership administration.
There is an error when I try to withdraw by BTC (or Paypal) / Can I withdraw without deposits?
In order to comply with international AML (Anti-Money Laundering) and KYC (Know Your Customers) financial regulations, Bitcoin and Paypal payments are only available to users who have used a bank account or a valid credit card in their name to deposit to their Recyclix account. If you do not have deposits, you can only withdraw through a bank account in your own name.
Can I use someone else's card or account to deposit (or withdraw)?
We take account security very seriously, and so we only accept payments or send cashouts to accounts under your own name. It means you cannot deposit using someone else's card or bank account, even with their permission. You also cannot withdraw to someone else's bank or Paypal account.
I can't withdraw because I don't have 20 euros yet. What can I do?
The minimum withdrawal amount for all methods (including internal transfer for reinvestment)is 20€, and we are not in a position to lower it. Since you have less than the minimum required, you cannot reinvest this amount or withdraw it yet. What you can do is deposit your own funds and go through the recycling process to generate more profit. Or you can invite more people and this way you will add more referral commissions. This way, your total withdrawal balance will go above 20€ and then you can withdraw.
There is an error when I log in (or with the captcha system)
May we suggest that you clear your internet cache and cookies, or try using a different browser on a desktop computer?
I want to apply for a job with Recyclix
Thank you for your interest in joining our team! Please check our posted vacancies at https://recyclix.com/careers/. All employment inquiries should be directed to [email protected].
I am trying to deposit by card but it keeps declining or getting an error message
We are sorry to hear you are having troubles using your card on our payment gateway. However, for security reasons and as per normal financial protocols, we only accept cards that have 3d authentication enabled. They are those cards that forward you to a bank payment page or require you to input an SMS code or similar. We also have very stringent security filters so any mismatch from your data entered and the one embedded in your card will result into a failed transaction, with no funds transferred to our account at all. We also cannot accept virtual cards because we need a physical card to validate your identity and that it is in fact in your possession at the time of use. We suggest that you deposit by bank transfer instead which does not have any fees from our side.
I invited someone but they are not in my downline, can you transfer him to my sponsorship?
In order for our technical department to action this, we need to receive the request directly from your referral's email address to verify that he is indeed requesting this change. More importantly, he or she should provide a detailed explanation on why they want to change their sponsor. Because we only allow sponsor request when something went wrong in the registration process and the user ends up WITHOUT a master (sponsor). If the person who wishes to be transferred already has an existing sponsor, they will have to tell us why they want to change it.
I don't receive the confirmation email
Please make sure that you have entered your email address correctly. Also, please check your Spam or Trash folders as the confirmation message may have been waywardly sent to those folders instead. Finally, please try using a different browser or device (not mobile), and clear your cache and cookies. If all else fails, log in to your account, go to Edit Profile page, and change your email address there to another one you can use as some domains may be blocking messages as spam.
What are your deposit methods?
We accept deposits through wire transfer, Bitcoins, and any credit/debit card as long as it is with 3d authentication enabled. These are cards that forward you to a bank payment page or require you to input an SMS code or similar. The minimum deposit amount is 20 EUR. The maximum one-time deposit via credit cards is capped at 500 EUR. We do not limit bank deposits however you bank might impose limitations for SEPA transfers. Bitcoins deposits are not limited. Deposits will be reflected on your account as soon as it arrives into our own bank account which can take 1-3 business days, depending on bank schedule. We can also credit funds only when the billing department is open (weekdays, 10am-5pm Warsaw time).
I wired some money but it is still not on my balance
If the deposit is successful, it will be reflected on your account as soon as it arrives into our own bank account which can take 1-3 business days, depending on bank schedule. We can also credit funds only when the billing dept is open (weekdays, 10am-5pm Warsaw time).
Do I need to invest my own money?
The 20€ bonus is just a promotional gift to demonstrate how things work, it is not designed to give you a lot of profit. If you choose not to invest your own funds to buy more waste, it will take a few cycles before you can have enough profits to withdraw since the minimum withdrawal amount is 20€. Also, please note that as long as you do not make any deposit of your own, you can only withdraw through bank wire, not through Paypal or Bitcoin. This is to comply with international AML and KYC financial regulations and to prevent fraudulent users who sign up multiple accounts or bot registrations just to take advantage of the bonus. I invite you to revisit https://recyclix.com/guidelines/ and https://recyclix.com/tutorial/ as it contains a lot of helpful information to assist you in making full sense of the system and how you can most benefit from it.
How can I be sure that you are not a scam site?
We certainly understand that there will be naysayers, especially in the early start up stage of every business. But we have no intentions to defraud our clients. More importantly, recycling is a great and high- revenue business with excellent growth potential in the EU and beyond. Our address is clearly available online. Anyone can come and visit us personally with prior appointment. We are also planning to host Open Days where serious investors can arrange to visit our office and facilities to have their doubts settled. Dates for the Open Days will be published soon. We also have our business registration numbers on every page of our website. Videos and photos of our facilities can be found on the regular newsletters we send to our users, as well on our official social media pages managed by authorized Recyclix staff. We also sponsor and attend recycling trade conferences and expos where we invite everyone to join us and meet our team personally.
I am having trouble uploading my ID validation photo
For privacy and data security reasons, we cannot accept document copies by email. Please UPLOAD the document file in the correct resolution to the system through the upload link provided in the email we sent you, not manually through this support email account. The photo should be yourself holding up the credit card and the official ID. They should be both readable and the names should be matching. Please make sure that the photo meets the required size of between .5 to 5 mb.
I sold my granules and I got only 25%, are sale transactions reversible?
We understand your issue, however please note that the fact that you will only get 25% as default profit share of the selling price of your material is very clearly indicated on our Guidelines, Tutorial, Online Calculator, and even on the sell page before you confirm the transaction. It only makes business sense that there is a profit sharing - after all the company has to cover overhead, maintenance, logistics and production expenses. No business will survive if they shoulder all the costs and in the end do not get a share of the revenue at all. I am sure you understand this point. We clearly advise users NOT to sell goods if they have a limited volume of material to begin with, and they do not have equipment units purchased to increase their revenue share high enough to turn a profit. Sale transactions are non-reversible. We are sorry you had a less than ideal initial transaction, but we hope you understand how the business works now and that we unfortunately have to abide by the system rules to protect the long-term mutual interests of the company and you the members.
If the message / complaint is unclear
Thank you for your email, but your message is not clear. Please give us more details of the issue you are facing. You can also send a screenshot of the problem so we can assist you better.
Can my family/friends and I have different accounts under the same IP?
If there will be multiple accounts opened from same IP, they will each have to have their own deposit and withdrawal methods in their own name. The details of each account also needs to be properly filled in with their correct names and birthdates. ID validation can be requested from each one at any time.
I did not receive the bonus
In order to get your 20 euros bonus, you have to register your real name, full address, and birth date. This will help us later validate your real identity if needed. So please make sure you have completely filled out the data fields requested upon registration, and be careful when doing so as the data cannot be changed once entered.
Why is there a 7-day hold on commissions?
Referral commissions are released only after 7 days on hold to make sure that deposits made by your referrals have indeed successfully been transferred to our accounts. We cannot send you the commissions immediately to protect us from loss in case of payment reversals and charge backs by your referrals, or other issues that can happen when transferring money.
Why don't you accept Paypal as deposit?
We understand that Paypal may be the most convenient method for some of our members. However, we cannot accept it at the moment because payments made from Paypal and other similar online third party payment processors can be too easily reversed or disputed, and their terms of service allows them to block accounts without reason or warning, which puts the company at a disadvantage as it leaves us vulnerable to security breaches and financial loss.
My Paypal withdrawal results in an error
We only send Paypal payouts to verified accounts. If your account is verified and you still cannot complete the transaction, it may be because of restrictions imposed by Paypal or your country on accepting incoming international EUR personal payments. Please review your Paypal account restrictions or country regulations (send-only countries, does not accept foreign currency payments, limits personal payments or overseas payments, amount limitations, etc.)
Where can I find my affiliate and promotional materials?
Thank you for your enthusiasm in promoting our eco-friendly initiative! All currently available materials to help you promote Recyclix, including your link, can be found here: https://recyclix.com/partner/ We also encourage you to use information on our website, regular newsletters, and official social media pages in promoting Recyclix.
What are referral commissions and how do I earn with them?
Referral commissions are earnings you get as a reward for every new member who signs up using your unique partner code found on the link on your members area under the partners tab. You can earn commissions from downlines up to 4 levels (10% for 1st level partners, 3% for second, 2% for third and 1% for fourth level). The commission only applies when your referrals deposit funds into their accounts. The bonus EUR 20 we are giving away to new members as a promotion is not counted. The recycling earnings of your referral, as well as any internal reinvestment they make, is also NOT counted for commissions. Referrals are considered active users once they have made their first fund deposit into their account. Please note that there is a 7-day hold for referral commissions before they are released into your balance. This is to make sure that their deposits have indeed successfully come to our accounts and to protect against fraudulent payments and chargebacks.
I made a withdrawal some time ago but it is still not on my account although the money left my balance
In our continued efforts to combat fraudulent activities and to protect the users and the company's financial security, all payout requests are now being manually verified by our tech team. This validation process can add some processing time, so payouts may suffer some delays and take more time than usual, so please allow 1-3 days. Please be patient and rest assured that your withdrawal will be processed in the order it was received.
How can I withdraw my earnings?
You can withdraw from your WITHDRAWAL balance (NOT Goods Cost) into your verified Paypal account with no country restrictions on incoming EUR personal payments, a SEPA bank account, or back into your account balance for reinvestment. Paypal and Bitcoin withdrawals are available for those people who have deposited external funds into their account via bank transfer or credit card. This is to is to verify user identity and for us to comply with international AML (anti-money laundering) and KYC (know your customers) regulations. The minimum withdrawal amount for all methods is 20€. In order to place a payout request, please click on your withdrawal balance button at the upper right corner of your member’s area page, indicate the necessary payout amount, choose the payout method, and specify all necessary information about the payee. Payout requests are processed on business days during working hours, from 10 AM to 5PM, Warsaw time. All Bitcoin payments are performed automatically, Paypal requests are processed the same day but can take up to 3 days, and bank transfers are done on business days only and can take up to 3 business days depending on bank schedule.
Your SWIFT code is not accepted by my bank / is missing 3 digits
Please make sure that you are copying our SWIFT code correctly. If your bank requires 11 digits instead of 8 for the SWIFT code, please add XXX at the end.
I ticked the automatic restart option, and now the profits go to my account balance. Can I withdraw it?
Funds in your account balance cannot be withdrawn, even if it is above 20 euros. You can only do it the other way around (withdrawal to account balance, min 20 euros). All you can do with your account balance is buy waste. This has no minimum. The automatic restart and reinvest feature is added because a lot of users do not want to wait until they have 20 euros in their withdrawal balance to be able to withdraw it to their account balance where they can reinvest their profits by buying more waste. If you wish all your profits to go to your withdrawal balance, please untick the automatic restart box option and click save.
Why is my account blocked?
Our system regularly performs security checks and deactivates accounts that shows signs of being auto-generated, multiple accounts under the same IP, third-party funded accounts, and accounts with missing/incomplete or false data. Your account may have fallen under one of these categories and is therefore blocked. If you did not commit any of the abovementioned infringements, or can provide a detailed explanation on why your account was flagged, please email us again and our tech department can review your account.
I did not do anything wrong, please reactivate my account
If the user appeals and denies having multiple accounts or gives a reason why his account may be flagged (same household IP, etc) then reply with: Thank you for providing these details. I will submit this issue to our technical department who will review your account. And then include his email address in your daily report.
I made a mistake in my birth date, can you change it for me?
The birth date field cannot be changed directly by the users for reasons of security and proper identification. Please send us an official ID bearing your correct date of birth, and we will forward your request to our membership administration.
There is an error when I try to withdraw by BTC (or Paypal) / Can I withdraw without deposits?
In order to comply with international AML (Anti-Money Laundering) and KYC (Know Your Customers) financial regulations, Bitcoin and Paypal payments are only available to users who have used a bank account or a valid credit card in their name to deposit to their Recyclix account. If you do not have deposits, you can only withdraw through a bank account in your own name.
Can I use someone else's card or account to deposit (or withdraw)?
We take account security very seriously, and so we only accept payments or send cashouts to accounts under your own name. It means you cannot deposit using someone else's card or bank account, even with their permission. You also cannot withdraw to someone else's bank or Paypal account.
I can't withdraw because I don't have 20 euros yet. What can I do?
The minimum withdrawal amount for all methods (including internal transfer for reinvestment)is 20€, and we are not in a position to lower it. Since you have less than the minimum required, you cannot reinvest this amount or withdraw it yet. What you can do is deposit your own funds and go through the recycling process to generate more profit. Or you can invite more people and this way you will add more referral commissions. This way, your total withdrawal balance will go above 20€ and then you can withdraw.
There is an error when I log in (or with the captcha system)
May we suggest that you clear your internet cache and cookies, or try using a different browser on a desktop computer?
I want to apply for a job with Recyclix
Thank you for your interest in joining our team! Please check our posted vacancies at https://recyclix.com/careers/. All employment inquiries should be directed to [email protected].
I am trying to deposit by card but it keeps declining or getting an error message
We are sorry to hear you are having troubles using your card on our payment gateway. However, for security reasons and as per normal financial protocols, we only accept cards that have 3d authentication enabled. They are those cards that forward you to a bank payment page or require you to input an SMS code or similar. We also have very stringent security filters so any mismatch from your data entered and the one embedded in your card will result into a failed transaction, with no funds transferred to our account at all. We also cannot accept virtual cards because we need a physical card to validate your identity and that it is in fact in your possession at the time of use. We suggest that you deposit by bank transfer instead which does not have any fees from our side.
I invited someone but they are not in my downline, can you transfer him to my sponsorship?
In order for our technical department to action this, we need to receive the request directly from your referral's email address to verify that he is indeed requesting this change. More importantly, he or she should provide a detailed explanation on why they want to change their sponsor. Because we only allow sponsor request when something went wrong in the registration process and the user ends up WITHOUT a master (sponsor). If the person who wishes to be transferred already has an existing sponsor, they will have to tell us why they want to change it.
I don't receive the confirmation email
Please make sure that you have entered your email address correctly. Also, please check your Spam or Trash folders as the confirmation message may have been waywardly sent to those folders instead. Finally, please try using a different browser or device (not mobile), and clear your cache and cookies. If all else fails, log in to your account, go to Edit Profile page, and change your email address there to another one you can use as some domains may be blocking messages as spam.
What are your deposit methods?
We accept deposits through wire transfer, Bitcoins, and any credit/debit card as long as it is with 3d authentication enabled. These are cards that forward you to a bank payment page or require you to input an SMS code or similar. The minimum deposit amount is 20 EUR. The maximum one-time deposit via credit cards is capped at 500 EUR. We do not limit bank deposits however you bank might impose limitations for SEPA transfers. Bitcoins deposits are not limited. Deposits will be reflected on your account as soon as it arrives into our own bank account which can take 1-3 business days, depending on bank schedule. We can also credit funds only when the billing department is open (weekdays, 10am-5pm Warsaw time).
I wired some money but it is still not on my balance
If the deposit is successful, it will be reflected on your account as soon as it arrives into our own bank account which can take 1-3 business days, depending on bank schedule. We can also credit funds only when the billing dept is open (weekdays, 10am-5pm Warsaw time).
Do I need to invest my own money?
The 20€ bonus is just a promotional gift to demonstrate how things work, it is not designed to give you a lot of profit. If you choose not to invest your own funds to buy more waste, it will take a few cycles before you can have enough profits to withdraw since the minimum withdrawal amount is 20€. Also, please note that as long as you do not make any deposit of your own, you can only withdraw through bank wire, not through Paypal or Bitcoin. This is to comply with international AML and KYC financial regulations and to prevent fraudulent users who sign up multiple accounts or bot registrations just to take advantage of the bonus. I invite you to revisit https://recyclix.com/guidelines/ and https://recyclix.com/tutorial/ as it contains a lot of helpful information to assist you in making full sense of the system and how you can most benefit from it.
How can I be sure that you are not a scam site?
We certainly understand that there will be naysayers, especially in the early start up stage of every business. But we have no intentions to defraud our clients. More importantly, recycling is a great and high- revenue business with excellent growth potential in the EU and beyond. Our address is clearly available online. Anyone can come and visit us personally with prior appointment. We are also planning to host Open Days where serious investors can arrange to visit our office and facilities to have their doubts settled. Dates for the Open Days will be published soon. We also have our business registration numbers on every page of our website. Videos and photos of our facilities can be found on the regular newsletters we send to our users, as well on our official social media pages managed by authorized Recyclix staff. We also sponsor and attend recycling trade conferences and expos where we invite everyone to join us and meet our team personally.
I am having trouble uploading my ID validation photo
For privacy and data security reasons, we cannot accept document copies by email. Please UPLOAD the document file in the correct resolution to the system through the upload link provided in the email we sent you, not manually through this support email account. The photo should be yourself holding up the credit card and the official ID. They should be both readable and the names should be matching. Please make sure that the photo meets the required size of between .5 to 5 mb.
I sold my granules and I got only 25%, are sale transactions reversible?
We understand your issue, however please note that the fact that you will only get 25% as default profit share of the selling price of your material is very clearly indicated on our Guidelines, Tutorial, Online Calculator, and even on the sell page before you confirm the transaction. It only makes business sense that there is a profit sharing - after all the company has to cover overhead, maintenance, logistics and production expenses. No business will survive if they shoulder all the costs and in the end do not get a share of the revenue at all. I am sure you understand this point. We clearly advise users NOT to sell goods if they have a limited volume of material to begin with, and they do not have equipment units purchased to increase their revenue share high enough to turn a profit. Sale transactions are non-reversible. We are sorry you had a less than ideal initial transaction, but we hope you understand how the business works now and that we unfortunately have to abide by the system rules to protect the long-term mutual interests of the company and you the members.
If the message / complaint is unclear
Thank you for your email, but your message is not clear. Please give us more details of the issue you are facing. You can also send a screenshot of the problem so we can assist you better.
Can my family/friends and I have different accounts under the same IP?
If there will be multiple accounts opened from same IP, they will each have to have their own deposit and withdrawal methods in their own name. The details of each account also needs to be properly filled in with their correct names and birthdates. ID validation can be requested from each one at any time.
I did not receive the bonus
In order to get your 20 euros bonus, you have to register your real name, full address, and birth date. This will help us later validate your real identity if needed. So please make sure you have completely filled out the data fields requested upon registration, and be careful when doing so as the data cannot be changed once entered.
Why is there a 7-day hold on commissions?
Referral commissions are released only after 7 days on hold to make sure that deposits made by your referrals have indeed successfully been transferred to our accounts. We cannot send you the commissions immediately to protect us from loss in case of payment reversals and charge backs by your referrals, or other issues that can happen when transferring money.
Why don't you accept Paypal as deposit?
We understand that Paypal may be the most convenient method for some of our members. However, we cannot accept it at the moment because payments made from Paypal and other similar online third party payment processors can be too easily reversed or disputed, and their terms of service allows them to block accounts without reason or warning, which puts the company at a disadvantage as it leaves us vulnerable to security breaches and financial loss.
My Paypal withdrawal results in an error
We only send Paypal payouts to verified accounts. If your account is verified and you still cannot complete the transaction, it may be because of restrictions imposed by Paypal or your country on accepting incoming international EUR personal payments. Please review your Paypal account restrictions or country regulations (send-only countries, does not accept foreign currency payments, limits personal payments or overseas payments, amount limitations, etc.)
Where can I find my affiliate and promotional materials?
Thank you for your enthusiasm in promoting our eco-friendly initiative! All currently available materials to help you promote Recyclix, including your link, can be found here: https://recyclix.com/partner/ We also encourage you to use information on our website, regular newsletters, and official social media pages in promoting Recyclix.
What are referral commissions and how do I earn with them?
Referral commissions are earnings you get as a reward for every new member who signs up using your unique partner code found on the link on your members area under the partners tab. You can earn commissions from downlines up to 4 levels (10% for 1st level partners, 3% for second, 2% for third and 1% for fourth level). The commission only applies when your referrals deposit funds into their accounts. The bonus EUR 20 we are giving away to new members as a promotion is not counted. The recycling earnings of your referral, as well as any internal reinvestment they make, is also NOT counted for commissions. Referrals are considered active users once they have made their first fund deposit into their account. Please note that there is a 7-day hold for referral commissions before they are released into your balance. This is to make sure that their deposits have indeed successfully come to our accounts and to protect against fraudulent payments and chargebacks.
I made a withdrawal some time ago but it is still not on my account although the money left my balance
In our continued efforts to combat fraudulent activities and to protect the users and the company's financial security, all payout requests are now being manually verified by our tech team. This validation process can add some processing time, so payouts may suffer some delays and take more time than usual, so please allow 1-3 days. Please be patient and rest assured that your withdrawal will be processed in the order it was received.
How can I withdraw my earnings?
You can withdraw from your WITHDRAWAL balance (NOT Goods Cost) into your verified Paypal account with no country restrictions on incoming EUR personal payments, a SEPA bank account, or back into your account balance for reinvestment. Paypal and Bitcoin withdrawals are available for those people who have deposited external funds into their account via bank transfer or credit card. This is to is to verify user identity and for us to comply with international AML (anti-money laundering) and KYC (know your customers) regulations. The minimum withdrawal amount for all methods is 20€. In order to place a payout request, please click on your withdrawal balance button at the upper right corner of your member’s area page, indicate the necessary payout amount, choose the payout method, and specify all necessary information about the payee. Payout requests are processed on business days during working hours, from 10 AM to 5PM, Warsaw time. All Bitcoin payments are performed automatically, Paypal requests are processed the same day but can take up to 3 days, and bank transfers are done on business days only and can take up to 3 business days depending on bank schedule.
Your SWIFT code is not accepted by my bank / is missing 3 digits
Please make sure that you are copying our SWIFT code correctly. If your bank requires 11 digits instead of 8 for the SWIFT code, please add XXX at the end.
I ticked the automatic restart option, and now the profits go to my account balance. Can I withdraw it?
Funds in your account balance cannot be withdrawn, even if it is above 20 euros. You can only do it the other way around (withdrawal to account balance, min 20 euros). All you can do with your account balance is buy waste. This has no minimum. The automatic restart and reinvest feature is added because a lot of users do not want to wait until they have 20 euros in their withdrawal balance to be able to withdraw it to their account balance where they can reinvest their profits by buying more waste. If you wish all your profits to go to your withdrawal balance, please untick the automatic restart box option and click save.
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