Thank you for your cooperation in completing the review of your account.
You've already completed the following actions as part of our review:
- We’ve received acceptable copies of the following documents or
information:
-> Photo ID
We're still unable to complete the review process of your account at this
time. Please help us finish this process by completing the following steps:
■ Please provide some information about the following transaction(s):
-Transaction ID:
9......................
Please send us:
* A full description of the item you sold including the value of the
item.
* A description of any relationship or business affiliation that you may
have with the buyer.
* Any other information about this transaction that might help our
investigation such as email communications between you and your buyer.
You can fax us this information or upload a screenshot of a text file
that displays this information on your screen.
To be sure that the copy you submit is clear and legible, please scan, fax,
or take a digital photo of your original document.
Here’s how to submit your documents:
Option 1 (recommended):
1. Log in to your PayPal account.
2. Click 'Resolution Center' near the top of the page.
3. You will see a list of steps waiting for your response. Click 'Resolve'
under the Action column beside each step.
(Note: There is a 1.28 MB size limit for each document, and the maximum
size for all documents is 9.6 MB)
Option 2:
Fax your documents to 86-21-28939832 (China mainland); 852-3550-8589 (Hong
Kong); 81-(03)-5767-5505 (Japan); 65-6510-4589 (Other countries) Attn:
Account Review Department. Please state your email address and case number
on each fax sheet when faxing the documents.
Please help us by completing the required steps within 10 days from the
date you receive this email. If we receive no response within 10 days, you
will need to contact us by phone or email so that we can manually update
your case status.
After you complete these steps, we will review your information and contact
you about the status of your PayPal account within 2 business days. We may
ask you to provide further information if necessary.
Thank you for your co-operation and support. Please let us know if you need
further assistance. You may contact Customer Service by clicking 'Contact
Us' at the bottom of the PayPal website.
Sincerely,
Flora
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response.
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