Request Cần giúp "Your Amazon.com order cannot be shipped"

[helomoto]

Tình hình là mình có tạo 1 account Amazon để mua hàng. Lúc trước mình mua bằng thẻ Visa. Sau này mình dùng gift card để mua hàng. Mới gần đây account của mình bị khóa và nhận được 1 email từ [email protected] nội dung như sau:

"Hello,

There was a problem confirming your payment information. We have removed your access to this account because we could not confirm your payment information. You will not be able to access your account or place orders with us until we verify your information.

To resolve this issue, please send the information below to our secure fax line:

-- A copy of your statement for your visa ending in XX, including the billing address.
-- Your name, phone number, and the email address registered to your Amazon.com account.

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists. We are sorry for any inconvenience this may have caused.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.com
=========================​

"
Mình ra ngân hàng làm cái sao kê rồi gửi fax sang cho nó kèm theo thông tin nó yêu cầu.
Sau đó mình lại nhận tiếp 1 email:

"Hello,

There was a problem confirming your payment information. You will not be able to access your account or place orders with us until we confirm your billing details for your VISA ending in XX.

Please send the information below to our secure fax line:

-- A copy of your statement for the payment card that you used, including the billing address.
-- The last two digits of the payment card.
-- Your name, phone number, and email address.

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image.

To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this has caused.

Sincerely,

Account Specialist
http://www.amazon.com
=========================
"​

Mình lại tiếp tục gửi fax những thông tin nó yêu cầu. Và mình lại nhận tiếp 1 email nữa:

"Hello,

You are unable to access your account or place orders with us until we confirm your details. Please do not attempt to open any new accounts.

To resolve this issue, please send one of the following documents to our secure fax line.

-- A telephone, electricity, or other utility bill that clearly shows your name and address.
-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.

You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

Sincerely,

Account Specialist
Amazon.com
"​

Mình cũng fax tiếp hóa đơn tiền điện sang cho nó. Đến nay vẫn chưa nhận được hồi âm nào.
Xin các bác có kinh nghiệm cho mình chút ý kiến để giải quyết trường hợp này.
Thanks.