Hello Mr. Le,
Thank you for contacting AlertPay. My name is Bijoy and I am happy to assist you.
Unfortunately we are currently unable to process Credit Card transactions and this includes transactions for credit card verification purposes. We are working diligently to resolve this issue we are experiencing and hope to resume a normal service again soon.
We apologize for the inconvenience however we cannot offer you a time frame for when credit card processing will be available again. Please be assured that we are working diligently to resolve this issue as soon as possible.
Due to current circumstances, as a temporary procedure, you will be able to verify your AlertPay account by completing our phone validation procedure and submitting identification documents.
To submit identification documents, attach the requested documents to your reply to this email. Please ensure they are clearly visible, in .jpeg format and no larger than one megabyte in size.
Please submit the following documents:
• Proof of address, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your AlertPay account. Please ensure that the statement date is visible and that it is dated within the last 3 months.
• A government issued photo identification document, such as a passport, driver’s license, country/state ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible.
Please feel free to hide or blank out any irrelevant information such as your driver's license number or account balances.
Once both procedures have been completed, your documents will be reviewed for approval. Once approved your AlertPay account will automatically be verified. Please allow 2 -4 business days for your documents to be reviewed for approval.
Thank you for choosing AlertPay. If you have any additional questions, feel free to check out our helpful Frequently Asked Questions at
https://helpdesk.alertpay.com
Kind regards,
Bijoy
Customer Support Advisor
AlertPay Customer Support
Ticket Details
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Ticket ID: QMK-252615
Department: Verification Support
Status: Closed
Email còn nóng hổi vừa nhận hôm nay đây. Verify = cách truyền thống nhé, chưa verify = credit card đc đâu bạn