Hello Mr. Rayner,
Thank you for contacting Payza.
As one of the most secure and reliable online payment processors, we adhere to a comprehensive security policy for the protection of our network and our compliance with various laws and legislation.
In keeping with these policies, we will request that you reply to this email and provide the following information:
*Please provide us a list of any countries that your account may have been accessed from within the last 3 months
*Please explain why your account has been regularly accessed from a country other than the one listed in your Payza profile
Furthermore, in order to ensure the security of our network, please provide the following documents so we may restore access to your Payza account:
• A proof of address statement, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your Payza account. Please ensure that the statement date is visible and that it is dated within the last 3 months.
• A photo identification document, such as a passport, driver’s license, country/state ID or medical ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible and that it is scanned at a high resolution in color.
You may attach the requested documents to your email. Please ensure they are in .jpeg, .jpg or .pdf format and at least 300 KB in size.
Thank you for your cooperation.
The Account Security Team
www.payza.com
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