Thank you for your cooperation in completing the review of your account.
You've already completed the following actions as part of our review:
- You’ve successfully updated your password/security questions.
We're still unable to complete the review process of your account at this
time. Please help us finish this process by completing the following steps:
■ Provide a copy of a valid photo ID. Acceptable forms of a photo ID are a
driver's license, passport, or any other government issued identification
document.
To be sure that the copy you submit is clear and legible, please scan, fax,
or take a digital photo of your original document.
Here’s how to submit your documents:
Option 1 (recommended):
1. Log in to your PayPal account.
2. Click 'Resolution Center' near the top of the page.
3. You will see a list of steps waiting for your response. Click 'Resolve'
under the Action column beside each step.
(Note: There is a 1.28 MB size limit for each document, and the maximum
size for all documents is 9.6 MB)
Option 2:
Fax your documents to 86-21-28939832 (China mainland); 852-3550-8589 (Hong
Kong); 81-(03)-5767-5505 (Japan); 65-6510-4589 (Other countries) Attn:
Account Review Department. Please state your email address and case number
on each fax sheet when faxing the documents.
Please help us by completing the required steps within 10 days from the
date you receive this email. If we receive no response within 10 days, you
will need to contact us by phone or email so that we can manually update
your case status.
After you complete these steps, we will review your information and contact
you about the status of your PayPal account within 2 business days. We may
ask you to provide further information if necessary.
Thank you for your co-operation and support. Please let us know if you need
further assistance. You may contact Customer Service by clicking 'Contact
Us' at the bottom of the PayPal website.